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Help & Support

Voddler Technical Requirements

These are the technical requirements for an optimal viewing experience on Voddler.

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Hardware

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For Windows
  • Intel Core Duo 1.8GHz, AMD Athlon™ 64 X2 4200+ processor
  • 128MB of RAM
  • 64MB of VRAM

For Mac
  • Intel Core Duo 2.66GHz processor (or equivalent)
  • 512MB of RAM
  • 128MB of VRAM


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Operating systems
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Voddler is supported on the following operating systems:

For Windows:

  • Microsoft Windows 7
  • Microsoft Windows Vista
  • Microsoft Windows XP

For Mac:

  • Mac OS X v10.5 or later with Intel processor

A note about Linux: Unfortunately, Voddler does not work on Linux-based machines. This is because we haven't been able to secure rights from the leading content companies for this platform. We are working on changing this, but hope in the meantime that you can find another operating system that suits you so you can use Voddler.


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Browsers
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Voddler is supported with the following browsers:

For Windows:
  • Microsoft Internet Explorer 7.0 or later
  • Firefox 3.x or later
  • Chrome 2.0 or higher


Note about Internet Explorer and Windows 7 64bit: Unfortunately Voddler can not be played in Internet Explorer if you have a Windows 7 with 64 bit browser, but if you already have or change to a 32 bit browser there's no problem.

For Mac:

  • Firefox 3.x
  • Safari 3.x or higher

Please note:
Voddler does not support Microsoft Internet Explorer 6



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Bandwidth and hard drive space
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To watch movies on Voddler you need a stable connection of 3,5 Mbit/s. (This is why we currently cannot support mobile broadband since most  3G networks do not provide a stable 3,5 Mbit/s connection.)

To check your current bandwidth visit www.bredbandskollen.se or www.speedtest.net.

You also need 13 GB of free space on your harddrive to be able to use Voddler. What's important is that you need to have a minimum of 2 GB of free space on your C: drive for the adobe air temp files to be stored.

This is because every time you play a movie some pieces of the movie will be stored temporarily on your computer. (More about how our streaming solution VoddlerNet works is here.)


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Firewall/Antivirus Settings
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When you view films via Voddler, you may have to adjust your firewall settings to allow outgoing communiction.

This is because of how our VoddlerNet-technology works (more on this here.) Your installation of VoddlerNet talks to other nodes in the VoddlerNet to be able to access content and information needed to run the service.  The program may therefore prompt you to change your firewall settings, and sometimes also your antivirus settings.

How to change the firewall/antivirus settings
Consult your firewall/antivirus manual. We are currently in the process of testing all of the most common firewalls/antivirus/operating systems but we will not be able to include every possible configuration.

Please note though that the Voddler-stream is a safe, non-virus stream. Since Voddler is communicating constantly, some antivirus programs might, wrongly, accuse Voddler of being a Trojan. What you want to do is to let your antivirus program know.

If you are requested to open ports in your router to make Voddler work:
These are the ports in your router that VoddlerNet uses:

  • External ports:
    All ten ports in the interval 42042 ... 42051, they must be open for both incoming and outgoing traffic.
  • Internal ports:
    19035 and 51116, they are used for communication between VoddlerNet and other programs.
My firewall is blocking Voddler - what do I do?
You may get the message that your firewall program has detected "a recent attack" and blocked Voddler

The firewall (mistakenly) identifies Voddler as a Trojan. You need to edit your firewall settings to let Voddler through. If you have Mac, you’ll find this under System Settings. If you have PC, you usually find this under Start and your control panel.