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Error Codes and Known Issues
FAQ

Iphone Error codes

These are error messages that might appear on your iPhone when using the Voddler app:

Login Error - An unhandled error occured

Your account has probably been connected via Facebook. Read more here.

Playback failed - the main  feature could unfortunately not be
played at this time, try again later
If you receive the error message "Playback failed", it is most likely because your iPhone has been modified, or so called "jailbroken".

The Voddler app will not play movies on so called “jailbreaked” iOS -units. Our content- and DRM-agreements with the film studios and content owners mandate that Voddler does not show movies on iPhones with such full root access to the operating system. We are looking into changing this, together with the content industry.

If you get this error message and your Iphone is not modified or jailbroken, please contact our support.

Playback failed - There was an error with the movie file,
please contact support if the problem persists

This error code is due a DRM problem. Try the movie again. If the problem persists, log out from the Voddler app and log in again and start a movie.

Playback failed - There was an error with the movie file,

please contact support if the problem persists
If you get this error message, there's probably something wrong with the movie and it will have to be encoded. We need to know what Iphone model you are using and which movie you tried to start. Please send this information to our support.