Finding and playing movies
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Using Voddler on my computer, mobile, tablet or TV
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Voddler's streaming technology, VoddlerNet
Error Codes and Known Issues
FAQ

I wanted to download my movie instead of streaming it– but the download didn’t work. What can I do?

Here are a few tricks to try. If the first one doesn't work, try the next.

If the download doesn't start:
  1. Wait. It takes a while for the download to begin, sometimes up to a couple of minutes. (And make sure you have a web-connection.)
  2. If the download still doesn't start, close the Voddler Offline Player and then open it again.
  3. If it still doesn't start, contact support.


If the download has started but moves slowly
  1. Click Pause and then Resume
  2. Close the Voddler Offline Player and then open it again.
  3. If it still doesn't work, contact support.


Good to know:
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If you have problem with the installation flow read this

Keep Voddler Offline Player open
For the download to happen, the Voddler Offline Player have to be open the entire time.

One movie at a time
The Offline Player can only download a movie at a time. However, you can line up several movies, and they will be downloaded one after each other.