NetSuite ERP is one of the leading Enterprise Resource Planning solutions, whereas Salesforce is one of the best cloud-based Customer Relationship Management systems. Earlier, businesses used these two different software solutions separately to streamline front-end and back-end operations. However, advancement in technology has changed the scenario, and the easy-integration options have enabled the amalgamation of both these powerful solutions for a brilliant business experience.
NetSuite and Salesforce, with their diverse capabilities, help businesses automate processes, reduce mistakes, operate efficiently, and keep accurate records. But operating both these technologies separately can be burdening. That’s why businesses are integrating Salesforce CRM and NetSuite ERP to get the pleasure of both worlds in one go.
Let’s find out why you should hire top NetSuite consultants to get the benefits of NetSuite ERP and Salesforce CRM integration:
Benefit # 1: Better Customer and Business Activities Visibility
NetSuite ERP and Salesforce integration offer 360-degree visibility of business operations and customer activities. You get a view of financial information, reliable analytics, sales forecast, job distribution, etc., with important indicators and detailed reports. It helps businesses get deep insight into the current business scenario to make informed decisions.
Benefit # 2: Data Accuracy and Consistent Updates
Manual data entry has always been the reason behind finance and accounting blunders—human errors result in around 41% of inaccurate data. Connecting accounting software with Salesforce can eliminate the possibility of incorrect data and associated issues that emerge due to wrong data entry.
Besides data accuracy, NetSuite ERP and Salesforce integration also paves the path for easy and consistent management of a large volume of data. You can save data online in the cloud-based system without fear of losing it and use it whenever required.
Benefit # 3: Real-Time Inventory Tracking
Inventory monitoring and management take a huge chunk of the sales team’s time and energy. However, there remains the possibility of overlooking products or mismanagement despite all the efforts. That’s where NetSuite professionals can step in to integrate NetSuite and Salesforce and resolve inventory management and tracking issues. It helps in real-time inventory tracking so that customers can only see available products and avoid any misleading transactions that give them a poor customer experience. It also contributes to building brand trust and value among customers.
Benefit # 4: Better Decision-Making
Businesses thrive on informed decisions that require immediate access to the required data and insight into processes. That’s why C-level executives, managers, and other concerned people should have direct access to information instead of waiting for hours to receive compiled data from the relevant department. NetSuite ERP and Salesforce come together to eliminate this department-to-department data sharing and give seamless data access for better decision-making on time.
Benefit # 5: Improved Customer Experience
If you are not offering a better customer experience in a customer-led sales world, you can never surpass your competitors. Brand loyalty is dependent on customer experience – a better customer experience means enhanced brand loyalty. Your customers can’t wait for a long time to get your response to their query. They want a fast response with accurate information. That’s why automated processes and streamlined mechanisms are important to improve customer experience.
NetSuite ERP Salesforce CRM integration makes data readily available to the customer support department. So, they don’t need to juggle multiple systems and can address queries easily. This leads to improved customer experience and an improved lead nurturing process.
Benefit # 6: Increased Efficiency and Productivity
An increase in productivity and efficiency are priorities of all businesses, but you can’t achieve a competitive edge while tackling two different Saas providers. However, combining NetSuite and Salesforce makes it easier to achieve enhanced productivity with better efficiency. Teams have immediate access to data, easy collaboration opportunities, better communication, fewer error possibilities, and enhanced visibility. So, members of the sales, supply chain, marketing, and customer service teams can work properly and show better performances for all the right reasons.
Now you know why Salesforce integration with NetSuite ERP is getting so popular and why you should also benefit from this technological advancement. This step will do wonders for your business, and you will see improvement in process and operations. So, hire professional NetSuite consultants who know the ins and outs of the integration process and leverage the benefits of combining these ERP and CRM solutions.